Spiceworks using Office 365

We use Spiceworks for Help Desk to create automatic service ticket when someone send email to our Help Desk email address. After transitioning from BPOS to Office 365, the email didn't work.

To save you some time of troubleshooting, here's how it works.

Before Office 365, I configured my Spiceworks using BPOS (business productivity online services). These services are powered by Microsoft. Here's the old setup.

Setup using BPOS
Sender Email: [email protected]
Display Name:  Telebit.com Help Desk

Outgoing Email
Protocol: Exchange
Server: http://red001.mail.microsoftonline.com/exchange
Auth: Requires authentication
Username: help@ Telebit.com
Password: my email password

Incoming Email

Protocol: Exchange
Server: http://red001.mail.microsoftonline.com/exchange
Auth: Requires authentication
Username: help@ Telebit.com
Password: my email password

Setup using Office 365

Sender Email: help@ Telebit.com
Display Name:  Telebit.com Help Desk

Outgoing Email
Protocol: SMTP
Server: podXXXXX.outlook.com; where podXXXX is the Outlook Web App server my mailbox is stored.
Port: 587
Auth: Requires authentication
Username: help@ Telebit.com
Password: my email password

Incoming Email

Protocol: POP
Server: podXXXXX.outlook.com
Port: 995, check Use SSL
Auth: Requires authentication
Username: [email protected]
Password: my email password

Take notes:
- The podXXXX.outlook.com is the Outlook Web App server assigned to your mailbox. You can login to http://mail.office365.com with your email address and password, you will see the URL address of the Outlook Web App werver.
- The port 587, 995, and 993 (IMAP) must be added to your firewall policy. For this example, I only allow TCP port 587 and 995 for SMTP/POP ports.

I hope this help.

Reference:
Partner website Whaddya.com
2012 http://www.whaddya.com/2012/03/spiceworks-email-settings-using-office.html